Shipments and returns
How soon should your Sure-Latch product ship?
1-2 business days: Our products are typically in stock and should ship from Co-Line via UPS Ground within 1-2 business days.
2-4 business days: Please allow 2-4 business days for transit time after your product is shipped. Delivery times will vary according to the location of your shipping address.
If you received a damaged shipping or defective product:
In the unlikely event of extensive freight damage to the carton, OR if you receive a damaged or defective product, please contact Co-Line IMMEDIATELY. Our contact phone: 1-800-373-7761 Please supply the Customer Service Representative with the order number and item number(s) from your order confirmation e-mail. Co-Line will make every reasonable effort to replace the item in a timely manner.
Returning a product:
DO NOT RETURN ANY ITEMS WITHOUT AUTHORIZATION! Please call Co-Line at 1-800-373-7761 to obtain a return authorization number. We cover shipping charges on returned items only if the item arrives at the designated shipping address defective, damaged or shipped incorrectly. Collect shipments will not be accepted. All salable merchandise will be subject to a 20% restocking fee.
You can expect a refund in the same form of payment originally used for purchase, within 30 days of our receiving your returned product. You will be refunded the shipping cost only if the return is a result of a Co-Line manufacturing or shipping error.